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Hospitality Solutions
We have successfully managed the design and deployment of many hotels’ Data Infrastructure and Voice Equipment. Our team provides technical support for your project starting from its initial stage. We can assist you with every step of the way from initial concept to obtaining the right operating equipment for your hotel.
Rapid evolutions in technology mean greater guest expectations. Alcatel-Lucent Enterprise helps hotels, resorts and cruise ships harness the power of connectivity to:
Reduce cost infrastructure
Alcatel-Lucent’s Unified Access, Converged Network and Hosted Cloud Solutions can save your hospitality business money every year while delivering a new, simplified network architecture. Pay less, get more.
Improve hotel operations
Boost productivity, improve service and make teamwork simple with mobility, video conferencing and workflow management solutions. Our multimedia reservation center is at the heart of efficiently run hotel operations.
Contact Centre
Never test your customer patience and loyalty with broken experience.
Call Centre feature mainly consist of the following elements:
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Automatic Call Distribution (free sitting)
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Agents real-time analysis
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Customized Wall-Board
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Alarm Indication
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Customized Report
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Conversation Recording
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Survey
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Queuing Message
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Screen Pop
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CTI compatible
Never test your customer patience and loyalty with broken experience.
Our contact center solutions help our clients reduce costs and improve efficiencies. With our unrivaled support, we help deliver a superior customer experience that builds value and develops long-term customer relationships.
What do your customers care about? They care about themselves and their issues. If they need to engage with your service center, the outcome, convenience and speed of resolution become the measurements of your brand. Multi-channel engagement is the new rule in customer satisfaction. So is the ability for agents to quickly access the right information and the right experts to deliver on customer needs with the empathy and care desired.
From call center transactions to customer conversations
Great customer service goes beyond simple transactions. It is focused on the customer – their experience and desired outcome. Customers don’t care about the mechanics of your workflows; they only care about resolving their problems in the shortest time possible. Resolution begins with a single conversation that is increasingly digital and across multiple media, keeping the context of all the separate interactions. It is a conversation that seamlessly connects agents, information and media.
Business efficiency from a unified workspace
A unified desktop connects agents to a global view of customers, multi-media interactions, information and tasks. Tight integration with business applications results in measurably improved business outcomes.
Modular and agile architectures
Flexibility and the need to “right-size” customer service operations promptly is a common challenge for contact centers. Alcatel-Lucent Customer Service Solutions are modular by design allowing your business operations to adapt quickly to changing business conditions. Discover more >
Easy integration for users
As you would expect, full integration within an Alcatel-Lucent Enterprise environment is seamless and modular. Single and multi-site PBX environments are supported and customer service solution options range from premise to cloud, CAPEX to pay-per-use.
Customer Service Products
Simplify contact center management and increase productivity with our full line of contact center products.
Wi-Fi
Whether you are providing a Wi-Fi service for business or residential building, a municipality, hotel or educational campus, our carrier-grade Wi-Fi solution is the perfect answer for any connectivity, coverage and capacity needs.
Wi-Fi Solutions
With the widespread adoption of smartphones, iPhones, iPads and the like, users expect reliable Wi-Fi services anytime and anywhere, indoors or outdoors. Whether you are providing a Wi-Fi service for business or residential building, a municipality, hotel or educational campus, our carrier-grade Wi-Fi solution is the perfect answer for any connectivity, coverage and capacity needs.
WLANs operate at gigabit speeds and connect more devices and apps in the most crowded places. And our 802.11ac APs feature a unique hardware and software design that improves the mobility experience of all users – even those with 802.11n devices.
Easily deployed over any wired network, more Wi-Fi capacity to devices that are far away. Eliminate sticky clients and AppRF technology, which features an integrated mobility firewall that prioritizes the handling of over 1,500 apps, including cloud and unified communication apps.
Another unique aspect is their use of contextual data – user identity, device type, application usage, location and time-of-day. It captures and correlates this contextual information in real-time to optimize the Wi-Fi performance and ensure policy compliance.